Guest Service Agent

druryhotels; Tempe (AZ); On-site; USD 34,000 - 40,000; Full time

Job summary

Drury Plaza Hotel is seeking a Front Desk Associate to warmly greet guests, check them in and out, and ensure an exceptional stay. You will promote programs, maintain guest records, manage cash, and monitor guest satisfaction with a friendly, professional attitude.

The role includes assisting with breakfast and Kickback service, setting up and cleaning as needed, and upholding the Drury culture across the team. Strong English communication and multitasking are essential.

Qualifications

• Warm and friendly manner when relating to the public.
• Ability to handle money, make change, and use office machines.
• Clear and courteous communication in English, both written and spoken.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Assist guests at the front desk during check-in and check-out, promote programs, maintain guest records, handle cash, monitor satisfaction and resolve issues.
• Assist with breakfast and Kickback service, including setup, guest service and cleanup as needed.
• Present a high standard of integrity and hospitality and promote the Drury culture to guests and staff.

Skills

Guest service

Cash handling

Multitasking

Communication

English proficiency

Job description

Property Location: Drury Plaza Hotel - 1780 W. Ranch Road , Phoenix, Arizona 85284

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!