Guest Service Agent-1

druryhotels; Dublin (OH); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonuses

Flexible scheduling

Career growth

Health benefits

401(k)

Awards recognition

Job summary

Drury Hotels in Dublin, Ohio is hiring a Front Desk Associate to greet guests, check them in/out, promote hotel programs, maintain guest records, handle cash, monitor satisfaction and resolve issues.

You may assist with breakfast and the 5:30 p.m. Kickback service, including food prep and setup. We value integrity, hospitality and teamwork, with opportunities for growth and a strong team culture.

Qualifications

• Warm, friendly manner when interacting with guests.
• Attention to detail while multi-tasking.
• Experience handling money and basic office tasks.
• Ability to understand and follow directions in English.

Responsibilities

• Assist guests at the front desk with check-in/check-out and guest records.
• Promote hotel programs and manage cash handling and guest satisfaction.
• Assist with breakfast and Kickback service, including setup and guest service.
• Maintain high standards of integrity, service, and hospitality.

Skills

Warm and friendly demeanor

Attention to detail

Money handling

English communication

Independent work

Job description

Property Location:

6170 Parkcenter Circle - Dublin, Ohio 43017-3583

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!