Guest Service Agent

Paramount Hospitality Management™; Orlando (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

On the job training

Growth Opportunities

Competitive pay rates

Benefits (Medical, Dental and Vision)

Company Paid Life Insurance

Paid Time Off

Special Recognition Programs

Team Member Discounts

Job summary

Paramount Hospitality Management is seeking a Guest Service Agent at the Wyndham IDrive Avanti Resort & Conference Center. You will greet guests, manage check-ins/outs, and respond to requests to ensure a memorable experience for owners and guests.

The role requires cash handling and data entry experience, strong English communication, and the ability to work weekends and holidays in a fast-paced hotel environment.

Qualifications

• Excellent verbal and written communication in English.
• Experience with cash handling and data entry.
• Willing to work weekends and holidays.
• Ability to stand, sit, or walk for extended periods.

Responsibilities

• Greet guests with a welcoming smile and friendly demeanor.
• Check guests in and out, respond to requests, ensuring a positive experience.
• Obtain or confirm guest information and assign rooms; activate keys.
• Collect payment for room charges and other fees.
• Answer phones and direct calls to appropriate personnel; check and send emails.
• Maintain a clean and tidy workspace and inform guests of amenities.

Skills

Verbal communication

Written communication

Cash handling

Data entry

Customer service

Job description

Imagine making a career of creating memorable guest experiences at Wyndham IDrive Avanti Resort & Conference Center. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service.
Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team!

You will receive:

• On the job training
• Growth Opportunities
• Competitive Pay rates
• Benefits (Medical, Dental and Vision available 1st day after 60)
• Company Paid Life Insurance
• Paid Time Off
• Special Recognition Programs
• Team Member Discounts
  

The ideal candidate is friendly, courteous, and always smiling (with guests and fellow Team Members). Committed to innovation, quality, and continued growth.

Responsibilities:

• Greet guests with a welcoming smile and friendly demeanor
• Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Obtain or confirm guest information, assign rooms, activate and distribute keys
• Collect payment for room charges and other fees
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Always maintain a clean and tidy workspace
• Inform guests of hotel amenities and offerings
• Access reservation system to determine unit availability and assists guests with reservations or changes as required
• Communicate with housekeeping, room service and security staff as necessary
• Resolve guests’ complaints and problems calmly and effectively
• Report any unresolved problems with owners and guests to management.
• Maintain a friendly, personable disposition
  

Job Requirements:

• Possess excellent verbal and written communication skills, with proficiency in the English language.
• Demonstrate excellence in service quality standards, responding to guests in a timely and professional manner. A courteous and professional demeanor and presentation must prevail when handling upset guests and difficult situations.
• Prior cash handling and data entry experience required.
• Able to work weekends and holidays
• Stand, sit or walk for an extended period of time or for an entire work shift
  

Paramount Hospitality Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Paramount Hospitality Management is a Drug-free Work Place.
ng for extended periods and may involve working in a fast-paced environment. The Guest Service Agent will interact with guests from diverse backgrounds and must maintain a courteous and helpful attitude at all times.