Asst. Director of Housekeeping

Paramount Hospitality Management; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Recognition programs

On the job training

Competitive Pay rates

Benefits (Medical, Dental and Vision)

Company Paid Life Insurance

Paid Time Off

Special Recognition Programs

Team Member Discounts

Job summary

Paramount Hospitality Management seeks an experienced Assistant Director of Housekeeping to lead the department at the Wyndham I-Drive Avanti Resort in Orlando. This 652-room full-service resort features 20,000+ sq ft of meeting space in the heart of the tourist district.

The role emphasizes on-floor leadership, cost control, staff training, and top-tier guest service. Ideal candidate has 5+ years as Housekeeping Manager and 3+ years at a 500+ room property, with strong communication and

Qualifications

• 2-4 years’ work experience as Housekeeping Manager in Hotel or Resort environment.
• 3+ years of prior experience in hotel/resort of 500+ rooms (A MUST).
• 80 % of the time is spent on the floor and around the resort supervising the team.
• Demonstrates effective oral and written communication skills.
• Must possess excellent presentation and interpersonal skills with the ability to interact with all levels.

Responsibilities

• Assist the Director of Housekeeping to keep all costs at or below budgeted guidelines.
• Check 40 guest rooms and 3 documented visitations daily to ensure consistency.
• Ensure calls handled by housekeeping dispatch are addressed with proper follow-up.
• Train and supervise all new housekeepers and provide ongoing training.
• Monitor housekeepers’ performance and reinforce high standards.
• Conduct spot checks on housekeepers and final inspections on deep cleans.
• Create maintenance work orders and manage inventory of unit assets.
• Ensure quick turnover for back-to-back bookings and report damages.

Skills

Communication

Organization

Detail oriented

Staff supervision

Guest service

Conflict resolution

Tools

Excel

PowerPoint

Microsoft Word

Job description

Imagine making a career of creating memorable guest experiences. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service.

Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team!

Paramount Hospitality Management is seeking an experienced Assistant Director of Housekeeping to lead the department at the Wyndham I-Drive Avanti Resort, a 652-room, full-service resort with 20,000+ square feet of meeting and event space in the heart of Orlando's tourism and convention district.

Why Join Us?

• Paid Time Off
• Recognition programs

You will receive:

• On the job training
• Competitive Pay rates
• Benefits (Medical, Dental and Vision available 1 st day after 60)
• Company Paid Life Insurance
• Paid Time Off
• Special Recognition Programs
• Team Member Discounts

What you will bring to the table:

• Must have 5+ years’ experience in hotel or vacation resort environment as a Housekeeping Manager
• Will possess great communication skills
• Well organized and detail orientated

What you will be doing:

• Assist the Director of Housekeeping to keep all costs at or below our budgeted guidelines (wages, operational supplies etc.)
• Check 40 guest rooms and 3 documented visitations daily to ensure that both Guest Room Attendant (GRA) and Supervisors are consistent in meeting departmental goals and objectives.
• Ensure that all calls received by housekeeping dispatch are being handled in a expedient manner along with the proper follow-up to ensure that guests service levels are achieved.
• Train and supervise all new housekeepers and provide ongoing training to current team
• Monitor housekeepers’ performance. Provide organization, instruction, guidance, communication as well as exercise good judgment, while reinforcing high standards.
• Conduct spot checks on housekeepers.
• Conduct final inspection on all deep cleans.
• Immediately report any maintenance issues or safety hazards to management for immediate attention.
• Create maintenance work orders in our property management system.
• Regular inventory and inspection of unit assets.
• Quick turnover of homes with back-to-back bookings.
• Check for and report damages within units prior to next guest arrival.
• Purchasing replacement items for units and stock replenishment, ensuring adequate stock on hand for high use consumables and high turnover items.

Must Have:

• 2-4 years’ work experience as Housekeeping Manager in Hotel or Resort environment
• 3 plus years of prior experience in hotel/resort of 500 plus rooms (A MUST)
• 80 % of the time is spent on the floor and around the resort supervising the team’s performance
• Demonstrates effective oral and written communication skills
• Must possess excellent presentation and interpersonal skills with the ability to effectively interact with all levels within the division
• Ability to work on computer systems to include Excel, PPT and Microsoft Word.
• Demonstrated ability to manage conflict / resolution, stress and time management
• Excellent customer service recovery and high sense of urgency
• Must be proactive, self-motivated and demonstrates the ability to handle multiple projects and changing priorities

Paramount Hospitality Management (PHM) offers the most competitive compensation in the industry along with career advancement opportunities and a full-time benefits package including health, dental and vision after 60 days. Employee discount at our hotels and resorts. Paid time off accrual from 1st day on the job, available to use after 90 days. Salary commensurate with experience and ability.