Guest Service Agent

Choice Hotels; New York (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

Un hôtel renommé recherche un Guest Service Agent pour accueillir et servir les clients avec courtoisie. Les candidats doivent avoir un diplôme de High School et une expérience en service à la clientèle. Une gamme complète d'avantages est offerte, y compris des assurances et des remises sur les voyages. Postulez maintenant pour rejoindre une équipe dynamique.

Benefits

Wages competitive pour les opportunités à temps plein et à temps partiel

Assurance santé médicale, dentaire et de la vue

Congés payés

Plan 401k avec contribution de l'entreprise

Paiement quotidien

Assurance vie de base gratuite

Réductions sur les voyages

Programme d'aide et de bien-être des employés

Développement professionnel

Programme de bonus de renvoi

Qualifications

• Préférence pour diplôme de High School ou équivalent.
• Expérience préalable en service client ou formation équivalente requise.
• Connaissance des systèmes PMS préférée.

Responsibilities

• Enregistrement et assistance aux clients.
• Gérer les paiements et les réservations.
• Répondre aux demandes et plaintes des clients.

Skills

Customer Service

Communication

Conflict Resolution

Education

High School Diploma or Equivalent

Tools

PMS Systems

Job description

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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