Guest Service Agent

Peachtree Group; Muscatine (IA); On-site; USD 28,000 - 35,000; Full time

Job summary

Peachtree Group is seeking a Guest Service Agent to join their team in Muscatine, Iowa. The successful candidate will provide exceptional customer service by assisting with check-ins, processing payments, and ensuring guest satisfaction. This entry-level, full-time position comes with a robust benefits package, including medical and retirement options, designed to support employee well-being.

Benefits

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Entry-level position requiring good customer service skills.
• Ability to maintain high standards of quality and exceed guest expectations.
• Creative problem-solving skills to enhance guest satisfaction.

Responsibilities

• Process check-ins and check-outs for guests.
• Assist guests with reservations and requests promptly.
• Secure payments and verify billing accuracy.

Job description

Join to apply for the Guest Service Agent role at Peachtree Group.

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role requires maintaining high standards of quality to ensure guest satisfaction. The agent will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while adhering to brand standards.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. Additional perks include a generous 401(k) retirement match, Paid Holidays, Paid Time Off, access to our Employee Assistance Program, and other benefits.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

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Note

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