Hotel Front Desk Guest Service Agent - Full Time

Courtyard Bettendorf; Pleasant Valley Township (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Un hôtel dynamique recherche un agent de service à la clientèle de front pour rejoindre son équipe. Votre rôle consistera à fournir un service client exceptionnel tout en gérant les réservations et en assurant la satisfaction des clients. Vous bénéficierez d'une atmosphère de travail qui valorise l'équilibre entre vie professionnelle et vie personnelle, avec la flexibilité d'un horaire de travail adapté.

Qualifications

• Expérience antérieure en hôtellerie ou service client
• Compétences en Microsoft Excel, Word et Outlook
• Capacité à travailler selon un horaire flexible, y compris les week-ends

Responsibilities

• Fournit un service client de haute qualité.
• Gère les réservations des clients.
• Répond et transfère les appels téléphoniques.

Skills

Customer Service

Communication

Flexibility

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Courtyard by Marriott in East Peoria, is currently adding a Front Desk Guest Service Agent to our team! We are looking for individuals who are able to work Full-Time, 5 days a week.

Who We Are:

Frontier Hospitality Group has been locally owned since 1950. We operate five hotels across four fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.

Essential Duties and Responsibilities:

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Qualifications and Requirements:

• Previous hotel or relevant customer service experience.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to work a flexible schedule including weekends.

EOE/AA/Disabled Veteran