Front Desk Guest Service Agent - Part Time

Home 2 Suites Bettendorf; Pleasant Valley Township (IA); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading hospitality provider is looking for a Front Desk Guest Service Agent who enjoys providing excellent customer service and managing guest interactions. The role requires flexibility, with the shifts typically ranging from 3 PM to 11 PM, ensuring that both the guests and employees have a satisfying experience. The ideal candidate will have previous customer service experience and be ready to handle various responsibilities efficiently.

Benefits

Health and Dental Insurance

401K

Voluntary Life Insurance

Travel Discounts

Growth opportunities

Qualifications

• Previous hotel or relevant customer service experience is preferred.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to work a flexible schedule including weekends.

Responsibilities

• Provides high-quality customer service.
• Handles guest reservations.
• Manages guest check-ins and check-outs.

Skills

Customer Service

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

High School Diploma or GED

Job description

Home2 Suites by Hilton is currently adding a Front Desk Guest Service Agent to our team! We are looking for individuals who are able to work a variable schedule that may include two days a week or five based on need. Hours are second shift 3pm to 11pm.

Who We Are:

Frontier Hospitality Group has been locally owned for over 71 years (1950). We operate seven hotels across five fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.

Benefits to Working Here:

• Health and Dental Insurance, 401K, and Voluntary Life Insurance (all that good adult stuff you need).
• Travel Discounts to relax and refresh.
• Growth opportunities to keep you challenged in your career.

Essential Duties and Responsibilities:

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Qualifications and Requirements:

• High School Diploma or GED (nice to have but not required).
• Previous hotel or relevant customer service experience.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to work a flexible schedule including weekends.

EOE/AA/Disabled Veteran