Guest Service Agent

Peachtree Hospitality Management; Muscatine (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality management company is seeking a Guest Service Agent to deliver exceptional customer service. The ideal candidate will facilitate check-ins/outs and handle guest inquiries, ensuring satisfaction while adhering to brand standards. This role offers a comprehensive benefits package and opportunities for career advancement.

Benefits

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills are essential.
• Ability to handle guest inquiries and requests professionally.
• Experience in hospitality preferred.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Assist guests with reservations and requests.
• Handle billing and payment verification.

Skills

Customer Service

Conflict Resolution

Communication

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.