TEMPORARY Guest Service Agent - Embassy Suites Charleston Harbor Mt. Pleasant

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a full-time Guest Service Agent to provide exceptional service at the Embassy Suites. The role involves greeting guests, managing check-ins and check-outs, and ensuring guest satisfaction. Ideal candidates will demonstrate strong customer focus and teamwork, contributing to the hotel's success.

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to handle guest complaints and resolve issues.
• Knowledge of hotel information and services.

Responsibilities

• Greet and register guests while providing outstanding service.
• Assist with check-out and ensure accurate billing.
• Respond to guest inquiries and handle complaints.

Skills

Customer Focus

Integrity

Teamwork

Leadership

Job description

Job Description - TEMPORARY Guest Service Agent - Embassy Suites Charleston Harbor Mt. Pleasant (HOT0BMXE)

Job Number:

HOT0BMXE

Work Locations

Embassy Suites Charleston Harbor Mt. Pleasant, 100 Ferry Wharf Road, Mt. Pleasant, 29464

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and providing outstanding guest service to ensure guest satisfaction and hotel profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing the registration process, inputting and retrieving information, confirming details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring accurate billing, handling payments, processing credit/debit cards, converting foreign currency, and managing gift certificates and cards.
• Having thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area details, to answer guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding to guest inquiries and requests promptly and courteously.
• Handling guest complaints, conducting research, and resolving issues to ensure guest satisfaction.
• Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We seek team members who demonstrate our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing always.
• Leadership - Leading in our industry and communities.
• Teamwork - Collaborating effectively.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

We also value attributes such as:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is a global hospitality leader, offering a range of accommodations from luxury hotels to mid-priced options. We are committed to providing exceptional guest experiences worldwide, driven by our vision: "to fill the earth with the light and warmth of hospitality." Our team members are central to this mission and are the heart of our success.

Schedule

Full-time

Brand

Embassy Suites by Hilton

Job Category

Guest Services, Operations, and Front Office