Guest Service Agent

LE0103 Drury Hotels Company LLC; Las Cruces (NM); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Quarterly bonus

Flexible scheduling

Hotel discounts

Free room nights

401(k) plan

Promotions

Job summary

Drury Hotels is hiring a part-time Front Desk Associate for the Las Cruces property. This 14-hour weekly role starts at $15.25 per hour and includes cross-training in Food and Beverage. You will greet guests, check in/out, handle guest requests, and support breakfast and evening Kickback service.

We value warmth and professionalism, English fluency, and the ability to multi-task in a fast-paced hotel environment. Join a team focused on hospitality, growth, and competitive benefits and incentives.

Qualifications

• Front desk experience helpful.
• Cash handling and basic math skills.
• Ability to multitask and stay organized.
• Excellent English communication.

Responsibilities

• Greet guests and assist with check-in/check-out in a courteous manner.
• Promote hotel programs and ensure guest satisfaction.
• Assist with breakfast service and evening Kickback duties.
• Maintain guest records and handle cash transactions.

Skills

Customer service

Cash handling

Multitasking

English proficiency

Job description

Part Time Position (14 hours per week) Starting at $15.25! Front Desk and Cross Train in Food and Beverage Property Location: Drury Inn & Suites - 1631 Hickory Loop , Las Cruces, New Mexico 88005

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

WHAT YOU CAN EXPECT FROM US

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy. Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together across 150 hotels in 30 states to make sure every guest receives the very best service and value.

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