Guest Service Agent

Drury Hotels; Las Cruces (NM); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Hotel discounts

Flexible scheduling

Career growth

Job summary

Drury Inn & Suites in Las Cruces, NM is hiring for a part-time Front Desk Associate (14 hours/week) starting at $15.25 per hour. This role includes cross-training in Food and Beverage and delivering warm, guest-focused service.

The position offers flexible scheduling, hotel discounts, and opportunities for career growth within Drury Hotels. Join a team recognized for its employee satisfaction and guest care.

Qualifications

• Warm, friendly customer service mindset.
• Attention to detail across multiple tasks.
• Money handling, making change, and office machines.
• English language proficiency and ability to follow directions.
• Ability to work independently as scheduled.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions: check-in/out, promote programs, maintain guest records, cash handling, monitor satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, setup, guest service, and cleanup.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture.

Skills

Customer service

Multitasking

Money handling

English proficiency

Independent work

Tools

Office machines

Job description

Part Time Position (14 hours per week) Starting at $15.25!
Front Desk and Cross Train in Food and Beverage

Property Location: Drury Inn & Suites - 1631 Hickory Loop , Las Cruces, New Mexico 88005

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement -Company-matched 401(k)

• Award-winning- Ranked among Newsweek’s America’s Greatest Workplaces 2025

Part Time Position (14 hours per week) Starting at $15.25!

Front Desk and Cross Train in Food and Beverage

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!