Guest Service Agent

Hilton Worldwide, Inc.; Holiday (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Agent to create memorable experiences for guests. In this dynamic role, you'll be at the forefront of hospitality, ensuring each guest feels welcomed and valued from check-in to check-out. Your commitment to high-quality customer service and ability to handle guest queries will significantly contribute to the hotel's reputation. With opportunities for personal development and career growth across a vast network of hotels, this position is perfect for those looking to thrive in a vibrant and supportive environment.

Benefits

Travel and food discounts

Free Car Park

Discounted bus fares

28 days holiday

Discounted meals

Discounted dental and health cover

High street discounts

Free uniforms and laundry services

Career growth opportunities

Personal Development Programmes

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to high-quality customer service.

Responsibilities

• Achieving positive outcomes from guest queries efficiently.
• Ensuring an efficient reception experience including check-in/out.
• Taking and delivering food and drinks orders with exceptional service.

Skills

Customer Service

Communication Skills

Multi-tasking

IT Skills

Organizational Skills

Job description

Job Description - Guest Service Agent (HOT0BLWU)

Job Number:

HOT0BLWU

Work Location

Hampton by Hilton Bristol Airport, Bristol Airport, Bristol BS48 3DY

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or hotels are the same, but our spirit and passion for hospitality always bring our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal: “To share the light and warmth of hospitality”. With excellent training, resources, and support from managers and colleagues, there are always opportunities to develop and grow.

Salary: £12.27 per hour + Sales Incentives

A WORLD OF REWARDS

• Travel and food discounts: Discounted hotel nights plus 50% off F&B (subject to individual outlets)
• Free Car Park
• Discounted bus fares: £1.50 each way to and from the city centre
• Holiday: 28 days including bank holidays (increasing yearly)
• Discounted meals: On duty
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free uniforms and laundry services: available depending on the role
• Grow your career: Access to a network of 6,500+ hotels across 100+ countries (subject to local right to work rules)
• Personal Development: Programmes designed to support your career and goals

As a Guest Service Agent, you will serve in the Front Office department, providing services for guests to contribute to an exceptional experience from check-in through check-out, and assist with breakfast, bar, and restaurant duties. This role influences the first impressions of our guests and involves the following responsibilities:

What will I be doing?

• Achieving positive outcomes from guest queries in a timely and efficient manner
• Ensuring an efficient reception experience, including check-in/out and audit procedures
• Keeping the Guest Service Supervisor informed of relevant guest feedback and departmental updates
• Taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences
• Demonstrating knowledge of hotel room categories, rates, packages, and promotions
• Maximizing room occupancy through up-selling hotel services and facilities
• Accepting foreign currencies, credit cards, and cash in accordance with hotel policies
• Complying with security, fire regulations, and health and safety legislation
• Following company brand standards

What are we looking for?

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to high-quality customer service
• Calm, organized, and detail-oriented
• Ability to multi-task while maintaining a positive attitude
• Professional manner emphasizing hospitality and guest service
• Ability to work independently and as part of a team
• Proficiency in IT skills

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the stay is just one part of the story. We recognize that creating unforgettable guest experiences requires many roles, and behind each is an extraordinary person making each stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job Category:

Guest Services, Operations, and Front Office