Guest Service Agent - Hampton Inn & Suites Tampa Oldsmar

Hilton; Oldsmar (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Agent, where your passion for hospitality will shine. You'll be the first point of contact for guests, ensuring they have an outstanding experience from check-in to check-out. This role involves greeting guests, managing their requests, and promoting hotel services to enhance their stay. With a commitment to quality and teamwork, you'll thrive in a dynamic environment that values integrity and leadership. If you love helping others and want to be part of a global hospitality leader, this is the perfect opportunity for you.

Qualifications

• Passion for delivering exceptional guest experiences.
• Strong communication skills and ability to resolve issues.

Responsibilities

• Greet and register guests while ensuring a smooth check-in process.
• Assist with check-out procedures and ensure accurate billing.
• Respond promptly to guest inquiries and resolve issues.

Skills

Customer Service

Communication

Problem Solving

Up-selling Techniques

Adaptability

Education

High School Diploma

Hospitality Management Degree

Job description

Guest Service Agent

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring an outstanding guest experience while maintaining hotel profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

1. Greeting guests, completing the registration process, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
2. Assisting guests with check-out procedures, ensuring accurate billing, handling payments, processing credit and debit cards, accepting various payment forms, converting foreign currency, making change, and processing gift certificates and cards.
3. Demonstrating thorough knowledge of hotel offerings, including room categories, rates, packages, promotions, and local area information, and answering guest inquiries.
4. Using up-selling techniques to promote hotel services and maximize occupancy.
5. Responding promptly and courteously to guest inquiries and requests, resolving issues, and negotiating solutions for guest satisfaction.
6. Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Founded in 1919, Hilton is a leader in the hospitality industry, known for innovation, quality, and success. We value:

• Hospitality - Passion for delivering exceptional guest experiences
• Integrity - Doing the right thing always
• Leadership - Leading in our industry and communities
• Teamwork - Collaborating effectively
• Ownership - Taking responsibility for actions and decisions
• Now - Operating with urgency and discipline

Additionally, we seek candidates demonstrating:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global hospitality leader offering a range of accommodations from luxury hotels to mid-priced options. Our mission is to create remarkable experiences worldwide, driven by our team members, who are central to our success. Learn more about our brands at http://jobs.hiltonworldwide.com/our-brands/index.php.

Our vision is "to fill the earth with the light and warmth of hospitality," inspiring us to deliver exceptional service every day.

Job Details

Position: Guest Services, Operations, and Front Office

Title: Guest Service Agent - Hampton Inn & Suites Tampa Oldsmar

Location: Not specified

Requisition ID: HOT0BL0T

EOE/AA/Disabled/Veterans