Guest Service Agent

North Beach Village Resort; Fort Lauderdale (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

North Beach Village Resort in Fort Lauderdale, FL is seeking a full-time Front Desk Associate to manage reservations, check-ins, and guest services at the hotel. The role requires strong communication, cash handling, and the ability to work a flexible schedule, including weekends and holidays.

You'll coordinate with housekeeping and maintenance to ensure guest satisfaction while maintaining privacy and professional appearance.

Qualifications

• High school diploma or equivalent.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, and cash handling policies and procedures.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Maintains an inventory of vacancies, reservations, and room assignments.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department and engineering.
• Uses selling techniques to promote rooms and other hotel services.
• Handles guest check-outs and monetary transactions.
• Manages and resolves guest complaints professionally.
• Maintains privacy and professional appearance.
• Performs other duties as assigned.
• Picks up trash and maintains curb appeal; follows up on maintenance tickets.
• Supports guests and team members to go above and beyond daily.

Skills

Communication with the public

Cash handling

Telephone etiquette

Flexible schedule

Front office equipment

Safety policies

Local knowledge

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Beach Gardens - Fort Lauderdale, FL 33304

Position Type: Full Time

Job Category: Hospitality - Hotel

Responsibilities

• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
• Complete daily checklist.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handle monetary transactions.
• Maintains customer's privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.
• Maintains the interior and exterior of the location in which they are assigned to.
• Pick up trash/debri when walking the property. Ensures curb appeal is perfect at all times.
• Places maintenance tickets and follows up until the task is complete.
• Overall goal is to go above and beyond each day for guests for superiors and team members

Qualifications

• High school diploma or equivalent.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Equal Employment Opportunities

North Beach Village Resorts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Employment Opportunities

North Beach Village Resorts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.