Guest Service Agent

Hampton Inn & Suites Asheville Airport; Fletcher (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Vacation

Weekly Pay

Direct Deposit

Employee Referral Bonus Program

Hilton Employee Travel Program

Job summary

Hampton Inn & Suites Asheville Airport in Fletcher, NC is seeking a friendly Guest Service Agent to greet guests, process check-ins/outs, handle payments, and provide local information.

You will work with the Front Office Manager to ensure a positive guest experience, communicate with housekeeping, and balance cash and reports at shift end. Strong communication and computer skills are essential, with a customer-first attitude.

Qualifications

• 1+ year experience in customer service.
• High school diploma or GED equivalent.
• Hotel experience is a plus.
• English language proficiency.
• Ability to problem solve.
• Computer skills.
• Clear, courteous communication.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
• Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications

Skills

Customer service

English proficiency

Problem solving

Communication skills

Computer skills

Education

High school diploma/G.E.D.

Job description

JOB DESCRIPTION

As a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Front Office Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Processing all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
• Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications

JOB QUALIFICATIONS

• Ideally, you will have 1+ years of experience in a customer service field.
• High school diploma/G.E.D. equivalent
• Hotel experience is a plus
• English Language Proficiency
• An ability to problem solve
• Computer Skills
• Effectively, clearly, and courteously communicating with others.

BENEFITS

Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program

EOE/Drug Free Workplace

Source: Hospitality Online