Guest Service Agent

The Watergate Hotel; Washington (District of Columbia); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hotel in Washington, D.C. seeks a Guest Service Agent to deliver exceptional service and assist guests with their needs. The role involves check-in/check-out, managing guest issues, and collaborating with hotel departments to ensure a memorable experience. Ideal candidates have hotel operations experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• At least 2+ years of hotel operations experience, preferably in luxury hotels.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Provide exceptional check-in and check-out services.
• Handle guest issues and ensure satisfaction.
• Coordinate with various hotel departments to fulfill guest needs.

Skills

English

Organizational Skills

Multitasking

Education

HS Diploma

Bachelor’s in Hospitality

Tools

MS Office

HotSOS

Opera

Job description

Join to apply for the Guest Service Agent role at The Watergate Hotel.

3 days ago Be among the first 25 applicants

Join to apply for the Guest Service Agent role at The Watergate Hotel.

The Hotel
Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here, modern design blends with a storied past to redefine luxury. It is a place where travel and business are occasions worth celebrating, with attention to every detail as the standard, and intrigue just beyond every curve.

Location
The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance, rich in theaters, museums, architectural splendors, and unforgettable national memorials. The hotel is within walking distance of the city's top attractions.

Strategic Intent
The Guest Service Agent provides front office assistance and service to guests, playing an essential role in daily service delivery and supporting the hotel's mission and vision.

Organizational Structure
REPORTS TO: Front Office Manager

General Duties and Responsibilities

• Provide exceptional, personalized, efficient, and friendly check-in and check-out services.
• Handle and assist with guest issues, communicating with relevant departments to ensure guest satisfaction.
• Be knowledgeable about hotel services, outlets, events, local attractions, restaurants, and cultural activities.
• Manage cash drawer according to hotel policies.
• Work collaboratively with colleagues to ensure team success.
• Use guest profiles to personalize service and update preferences as needed.
• Stay informed about hotel procedures through daily briefings.
• Respond promptly and courteously to guest requests during their stay.
• Coordinate with Concierge, Housekeeping, PBX, Reservations, and Room Service to fulfill guest needs.
• Manage incoming and outgoing correspondence for guests.
• Communicate effectively with the Night Auditor and Accounting Department.
• Maintain knowledge of accounting procedures for reporting and data retrieval.
• Support guest arrival and departure experiences by maintaining a visible presence at the front desk and lobby.
• Close shifts accurately, generate reports as directed.
• Perform additional duties as assigned by supervisors.

Experience and Requirements

• At least 2+ years of hotel operations experience, preferably in luxury hotels.
• Excellent English communication skills.
• Proficiency in MS Office and hotel software (e.g., HotSOS, Opera) is preferred.
• Flexible schedule including nights, weekends, and holidays.
• Physical ability to stand and walk for extended periods.
• Strong organizational and multitasking skills, adaptable to a fast-paced environment.
• Multilingual abilities are a plus.
• HS Diploma required; Bachelor’s in Hospitality or related field preferred.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Other

Industries

• Hospitality