Guest Service Agent

Peachtree Group Hospitality Management; Washington (District of Columbia); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to join their team. This role is pivotal in ensuring guest satisfaction through efficient check-in/check-out processes and exceptional service. The ideal candidate will possess hospitality experience and a passion for exceeding guest expectations while adhering to brand standards. With a comprehensive benefits package, including medical and retirement options, this position offers a supportive environment that values work-life balance. If you thrive in a dynamic setting and enjoy helping others, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Entry level position requiring hospitality industry experience.
• Ability to provide exceptional customer service and anticipate guest needs.

Responsibilities

• Process check-ins and check-outs efficiently.
• Assist guests with reservations and special requests.

Skills

Customer Service

Hospitality Experience

Problem Solving

Job description

Join to apply for the Guest Service Agent role at Peachtree Group Hospitality Management.

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. This role requires following high standards of quality to ensure guest satisfaction. The position involves anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service while adhering to brand standards.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match. To support work-life balance, we offer Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is committed to complying with federal employment laws and will notify all applicants of their rights. For more information, please review the Know Your Rights notice from the Department of Labor.

Minimum Requirements

• Entry level seniority
• Full-time employment
• Hospitality industry experience