Guest Service Agent

Leisure Hotels & Resorts; Estes Park (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance

Paid Time Off

Life insurance

Voluntary life insurance

STD/LTD

Job summary

Leisure Hotels & Resorts in Estes Park, CO is seeking a Front Desk Associate to welcome guests and shoppers, manage check-in/out, and provide information on local attractions. This full-time role combines hospitality and retail in a dynamic team setting.

The position offers opportunities to develop customer service skills, operate POS systems, and ensure a smooth, friendly experience for all visitors while supporting daily hotel operations.

Qualifications

• Experience in hospitality, retail, or customer service preferred.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with reservation and POS systems.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet and assist guests and customers with professionalism and enthusiasm.
• Manage check-in and check-out processes efficiently and accurately.
• Handle reservations, inquiries, and special requests via phone, email, or in person.
• Maintain a clean and organized front desk area.
• Provide information about hotel amenities, retail products, and local attractions.
• Process transactions accurately using point-of-sale systems.
• Collaborate with team members to ensure smooth daily operations.
• Address guest and customer concerns promptly and courteously.

Skills

Customer service

Communication

Multitasking

POS systems

Hospitality/retail exp

Flexibility

Tools

Reservation systems

Job description

Description

Job Type

Full-time

Description

Front Desk Associate - Hotel and Retail Store

Join our dynamic and friendly team as a Front Desk Associate, where your positive attitude and excellent customer service skills will create memorable experiences for our guests and shoppers. This role offers a vibrant work environment that combines hospitality and retail, providing a unique opportunity to develop your professional skills while contributing to a welcoming atmosphere.

Key Responsibilities:

• Greet and assist guests and customers with professionalism and enthusiasm
• Manage check-in and check-out processes efficiently and accurately
• Handle reservations, inquiries, and special requests via phone, email, or in person
• Maintain a clean and organized front desk area
• Provide information about hotel amenities, retail products, and local attractions
• Process transactions accurately using point-of-sale systems
• Collaborate with team members to ensure smooth daily operations
• Address guest and customer concerns promptly and courteously

Skills and Qualifications:

• Excellent communication and interpersonal skills
• Friendly, approachable, and energetic personality
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and familiarity with reservation and POS systems
• Previous experience in hospitality, retail, or customer service preferred
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Strong problem-solving skills and a positive attitude

We foster a fun, inclusive, and growth-oriented environment where every team member is valued. If you enjoy working with people and thrive in lively settings, we invite you to become part of our team and help create a welcoming experience for all visitors.

Requirements

Employee Benefits Overview

• 401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.
• Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.
• Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.
• Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.
• Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.
• Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.