Guest Service Agent

Comfort Inn & Suites Paris; Diana (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel is seeking a Guest Service Agent to provide excellent customer service and ensure guest satisfaction. Responsibilities include greeting guests, managing reservations, and handling payments. This entry-level position offers opportunities for growth within the hotel management structure.

Benefits

Competitive wages for full-time and part-time roles

Medical, Dental, and Vision Insurance

Paid Time Off

401k with Company Match

Daily Pay

Free Basic Life Insurance

Access to TELUS Health for work-life resources

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness Programs

Educational and Professional Development

Referral Bonus Program

Qualifications

• Previous customer service experience or training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register, and service guests in a friendly manner.
• Handle guest complaints and ensure satisfaction.
• Perform bookkeeping activities and manage payments.

Skills

Customer service

Communication

Problem-solving

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Join to apply for the Guest Service Agent role at Comfort Inn & Suites Paris.

Opportunity: Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer assistance with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using telephones or the PMS system.
• Respond to guest requests promptly.
• Receive and resolve guest complaints, escalating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes if not available in guest rooms.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Work towards increasing guest satisfaction scores.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Assist in the breakfast area or with guests' luggage during peak periods or staffing shortages.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full-time and part-time roles
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401k with Company Match
• Daily Pay
• Free Basic Life Insurance
• Access to TELUS Health for work-life resources
• Travel Discounts
• Commuter Transit and Parking Benefits
• Employee Assistance and Wellness Programs
• Educational and Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies, may include holidays, weekends, and alternate shifts.
• Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Beliefs

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Other

Industries

• Hotels and Motels