Guest Service Agent

Tharaldson Hospitality; Corona (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht einen engagierten Guest Service Agent. In dieser Rolle sind Sie das Gesicht des Hotels und sorgen für einen hervorragenden ersten Eindruck. Sie werden Gäste begrüßen, ihre Anfragen bearbeiten und sicherstellen, dass sie einen unvergesslichen Aufenthalt haben. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und gerne anderen helfen, ist dies die perfekte Gelegenheit für Sie. Profitieren Sie von wettbewerbsfähigen Gehältern, täglichen Zahlungen und umfassenden Leistungen für Sie und Ihre Familie in einem unterstützenden Umfeld.

Benefits

Wettbewerbsfähige Bezahlung

Tägliche Bezahlung

Umfassende Leistungen (medizinisch, zahnmedizinisch, 401k)

Bezahlter Urlaub

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice.
• Fähigkeit, vertrauliche Informationen mit Integrität zu behandeln.

Responsibilities

• Begrüßt und registriert Gäste, weist Zimmer zu.
• Bearbeitet Anfragen und Beschwerden von Gästen.

Skills

Kundenservice

Gastfreundschaft

Vertraulichkeit

Kommunikationsfähigkeiten

Education

High School Diploma

Job description

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent / Front Desk Agent!

What We Offer :

• Competitive pay
• Daily Pay
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid vacation

SUMMARY

Accommodates guests of the hotel by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log
• Replenishes continental breakfast as needed and keeps area clean
• Ensures common area / lobby is clean
• Performs laundry functions as directed
• All other duties as assigned

What we are looking for :

• 0 - 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability to answer and route calls as appropriate; takes guest messages with accuracy.
• All other duties as assigned.
• High School degree or better

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