Guest Service Agent

Hersha Hospitality Management; Conshohocken (Montgomery County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Guest Service Agent at a forward-thinking hospitality company. This role offers a chance to engage with guests, ensuring their needs are met while adhering to high standards of service. You will be responsible for registering guests, managing reservations, and addressing inquiries and complaints. With opportunities for growth into supervisory roles, this position is ideal for those passionate about customer service in a vibrant hotel environment. Enjoy a flexible schedule and a variety of benefits, making your work experience both rewarding and enjoyable.

Benefits

Health Insurance

Paid Time Off

401k with Company Match

Daily Pay Option

Travel Discounts

Commuter Transit Benefits

Employee Assistance Programs

Qualifications

• Customer service experience is required for this role.
• Knowledge of PMS systems is preferred.

Responsibilities

• Greet and register guests in a friendly manner.
• Handle guest complaints and ensure satisfaction.
• Perform bookkeeping activities and balance accounts.

Skills

Customer Service Experience

PMS Systems Knowledge

Education

High School Diploma

Job description

Overview

Opportunity: Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Potential advancement to Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager.

Your Focus

1. Greet guests immediately and offer assistance.
2. Register guests and assign rooms.
3. Establish payment methods and verify credit.
4. Make and confirm reservations.
5. Calculate bills, collect payments, and give change.
6. Transmit and receive messages via telephone or PMS system.
7. Respond promptly to guest requests.
8. Address guest complaints and escalate when necessary.
9. Secure guest valuables in safes or deposit boxes.
10. Perform bookkeeping activities such as balancing accounts and audits.
11. Monitor guest satisfaction scores and work to improve them.
12. Follow safety protocols, wear protective equipment, and adhere to MSDS and OSHA standards.
13. Assist in the breakfast area or with luggage during peak times or staffing shortages.
14. Ensure overall guest satisfaction.
15. Perform additional duties as assigned by management.

Your Background and Skills

1. High School diploma or equivalent preferred.
2. Previous customer service experience or similar training required.
3. Knowledge of PMS systems is preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full-time and part-time roles.
• Health insurance including Medical, Dental, and Vision.
• Paid Time Off.
• 401k with Company Match.
• Daily Pay option.
• Free Basic Life Insurance.
• Access to TELUS Health for work-life support.
• Travel discounts.
• Commuter transit and parking benefits.
• Employee Assistance and Wellness programs.
• Opportunities for professional development and education.
• Referral bonus programs.

Work Environment and Context

• Flexible schedule, may include holidays, weekends, and alternate shifts.
• Requires standing, walking, lifting up to 25 pounds, and other physical activities.

Our Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is an equal-opportunity employer committed to diversity and inclusion. We do not discriminate based on race, gender, age, religion, or other protected categories.

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