Guest Service Agent

Drury Hotels Company; City of Frankenmuth (MI); Sur place; USD 18 000 - 26 000; Temps partiel

Avantages offerts par ce poste

Quarterly bonus

Flexible scheduling

Career growth

Medical benefits

401(k)

Résumé du poste

Drury Hotels in Frankenmuth, MI is hiring a Part-Time Front Desk Clerk to greet guests, check in/out, and support breakfast service. You will handle guest records, cash, and guest inquiries with a friendly, professional demeanor.

You will promote company programs, assist with the Kickback service, and resolve guest issues while maintaining a high standard of hospitality. The role requires English proficiency and the ability to work independently as scheduled.

Qualifications

• Friendly, customer-focused demeanor.
• Able to handle money and make change.
• Must communicate in English and follow directions.
• Willingness to work independently as scheduled.

Responsabilités

• Check guests in and out, promote programs, maintain guest records, handle cash.
• Assist with breakfast and Kickback service, including setup and cleanup.

Connaissances

Front desk presence

Attention to detail

Cash handling

English proficiency

Independent worker

Description du poste

$16.00

Part Time

Property Location: Marv Herzog - 501 South Main Street , Frankenmuth, Michigan 48734

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

$16.00

Part Time

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!