Guest Service Agent

Drury Hotels Company, LLC; City of Frankenmuth (MI); Sur place; USD 18 000 - 26 000; Temps partiel

Avantages offerts par ce poste

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Mentorship and internal promotions

Health, dental, vision, life

Company-matched 401(k)

Award-winning workplace

Résumé du poste

Drury Hotels Company, LLC in Frankenmuth, Michigan is seeking a friendly Part-Time Front Desk Associate to warmly greet guests, check in and out, and promote our programs. You will help maintain guest records, handle cash, and support breakfast and evening Kickback service with a positive, professional demeanor.

This role offers flexible scheduling with competitive incentives, hotel discounts, and room nights.

Qualifications

• Warm and friendly manner when engaging with guests and colleagues.
• Demonstrated attention to detail while multitasking.
• Ability to speak and take direction in English.
• Willingness and ability to work on a part-time schedule.

Responsabilités

• Welcome and assist guests at the front desk during check-in and check-out.
• Promote hotel programs and maintain guest records with accuracy.
• Handle cash transactions and assist with breakfast and Kickback service.
• Provide courteous, friendly service and resolve guest inquiries and issues.

Connaissances

Warm and friendly manner

Attention to detail

English language proficiency

Cash handling

Description du poste

$16.00 Part Time

Property Location: Marv Herzog - 501 South Main Street , Frankenmuth, Michigan 48734

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more.

Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

$16.00 Part Time

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy. Hiring Immediately!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together- across 150 hotels in 30 states to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE Explore Our Culture