Guest Service Agent

Drury Hotels; Champaign (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for enthusiastic individuals to join their team as front desk associates. This role offers a unique opportunity to create memorable experiences for guests while working in a dynamic environment. You will be the welcoming face of the hotel, ensuring that every guest feels valued and appreciated. With a focus on exceptional service and a commitment to teamwork, you will thrive in this role. The company prides itself on providing competitive compensation, flexible schedules, and ample opportunities for career growth. If you're ready to shine in a supportive and rewarding atmosphere, this is the perfect opportunity for you.

Benefits

Quarterly bonuses up to $3200/year

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Medical, dental, vision insurance

401(k) with company match

Team Member Assistance Program

Qualifications

• Friendly and organized communicators with a can-do spirit.
• Attention to detail while handling multiple tasks.

Responsibilities

• Serve guests at the front desk, ensuring positive experiences.
• Assist with breakfast and evening service, providing hospitality.

Skills

Customer Service

Attention to Detail

Multitasking

Communication Skills

Education

High School Diploma

Job description

Starting at $16.50 per hour!

Property Location:

905 W. Anthony Dr. - Champaign, Illinois 61821

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

Drury Hotels strives to offer competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans. This role is eligible for a discretionary quarterly “+1 Service” bonus.

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, highly organized communicators and multitaskers with these qualifications:

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!

The pay range is $16.01 - $24.03. The starting wage may be above the minimum rate, based on relevant experience, skills, and education.

We will be accepting applications on an ongoing basis.