Guest Service Agent

Drury Hotels; Cape Girardeau (MO); On-site; USD 25,000 - 32,000; Full time

Job summary

A leading hospitality company seeks friendly and organized individuals to fill front desk positions in Cape Girardeau. You will be the welcoming face of Drury Hotels, responsible for excellent guest service, managing check-ins and check-outs, and maintaining a positive atmosphere. Enjoy benefits such as flexible scheduling, health insurance, and career growth opportunities in a supportive work environment.

Benefits

Quarterly bonuses up to $3200/year

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Medical, dental, vision insurance

Company-matched 401(k)

Qualifications

• Friendly, highly organized communicators and multitaskers.
• Demonstrated attention to detail while handling multiple tasks.
• Familiarity with handling money and using office machines.
• Ability to speak and receive direction in English.

Responsibilities

• Assist guests with check-in and check-out at the front desk.
• Handle guest records and cash transactions.
• Provide breakfast service and evening Kickback service.
• Ensure exceptional guest experience with a positive attitude.

Skills

Friendly manner

Attention to detail

Multitasking

Communication

Job description

Property Location:

3351 Percy Drive - Cape Girardeau, Missouri 63701

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!