Guest Service Agent

Drury Hotels Company, LLC; Birmingham (AL); On-site; USD 19,491 - 27,760; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 (separate

Flexible scheduling

Hotel discounts

Paid time off

Company-matched 401(k)

Job summary

Drury Hotels is hiring for a Front Desk/Guest Services role at the Birmingham property. Starting pay is $17.15 per hour, with incentives and comprehensive benefits described in the job posting. You will welcome guests, handle check-in/out, answer inquiries, and support breakfast and Kickback service as needed.

We offer career growth opportunities, flexible scheduling, discounts, and ongoing training. Join a team recognized for hospitality excellence and a strong culture across Drury hotels.

Qualifications

• Front desk experience preferred.
• Ability to greet guests in a friendly, professional manner and communicate clearly.
• Willingness to work flexible shifts and adapt to busy hotel environments.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing the front door.
• Ensure exceptional experiences for guests and team members.
• Assist guests in a courteous, efficient manner with check-in/out, records, and inquiries.
• Support breakfast and Kickback service, food prep, setup, and cleanup as needed.
• Maintain high integrity and hospitality standards that reflect the Drury culture.

Skills

Customer service

Multitasking

Cash handling

English proficiency

Tools

POS system

Cash register

Job description

Starting at $17.15/hr Property Location: Drury Inn & Suites - 160 State Farm Parkway , Birmingham, Alabama 35209 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary) Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• With your can-do spirit and unique personality, you will shine at Drury Hotels.
• We seek friendly, highly organized communicators and multitaskers with these qualifications.
• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy. Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE Explore Our Culture