Guest Service Agent

Drury Hotels Company, LLC; Pigeon Forge (TN); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Health and well-being benefits

Company retirement plan (401(k))

Award-winning employer status

Job summary

Drury Plaza Hotel in Pigeon Forge, TN, invites you to join our front desk team. You will greet guests, check in and out, promote programs, handle records, cash and guest satisfaction, and support breakfast and Kickback service with hospitality focused on every guest.

We value integrity, courtesy, and a +1 service attitude, with paid time off, hotel discounts, and opportunities for growth across our 150+ hotels nationwide.

Qualifications

• Warm and friendly manner in relating to the public.
• Attention to detail while handling multiple tasks.
• Ability to speak and receive direction in English.

Responsibilities

• Serve as the friendly face at the front desk; check guests in/out and maintain guest records.
• Promote company programs, manage cash handling, and monitor guest satisfaction.
• Assist with breakfast and Kickback service, including setup and guest contact.

Skills

Customer service

English proficiency

Cash handling

Job description

WHAT YOU CAN EXPECT FROM US

Property Location: Drury Plaza Hotel - 140 Jake Thomas Road , Pigeon Forge, Tennessee 37863 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary) Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)


• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights


• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year


• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program


• Retirement - Company-matched 401(k)


• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

WHAT YOU WILL DO

What you will do: Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

WHAT WE EXPECT OF YOU

With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, highly organized communicators and multitaskers with these qualifications. Warm and friendly manner in relating to and interacting with the public Demonstrated attention to detail while handling multiple tasks simultaneously Familiarity with handling money, making change, and using office machines in day-to-day activities Ability to speak and receive direction (written and verbal direction) in English Willingness and ability to work alone as scheduled Rise. Shine. Work Happy. Hiring Immediately!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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