Guest Service Agent

Drury Hotels Company, LLC; Austin (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

401(k) match

Paid time off

Job summary

Drury Inn & Suites—Austin is hiring for a front desk associate. You will welcome guests, check them in and out, handle cash, and support breakfast and Kickback service. The role emphasizes hospitality, efficient service, and teamwork in a busy hotel environment.

We offer a quarterly bonus opportunity and extensive hotel benefits, including discounts, free room nights, and a 401(k) plan. Join a company recognized among top workplaces and be part of a welcoming team.

Qualifications

• Friendly, welcoming demeanor in dealing with guests and colleagues.
• Strong attention to detail when handling multiple tasks.
• Experience or ability to handle money, make change, and operate basic office equipment.
• Ability to communicate in English and follow directions.
• Willingness to work flexible shifts including weekends.

Responsibilities

• Perform front desk duties: check-in/check-out, guest records, cash handling, and issue resolution.
• Promote brand programs and collect guest feedback to improve satisfaction.
• Assist with breakfast and evening Kickback service, including setup and cleanup.
• Maintain a pleasant, clean lobby and common areas; uphold Drury hospitality standards.
• Provide courteous, friendly service with a positive, proactive attitude.

Skills

Guest service

Cash handling

Multitasking

Communication

English proficiency

Job description

Starting $16.50 an hour Property Location: Drury Inn & Suites - 6711 Interstate Hwy. 35 N., Austin, Texas 78752

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy. Hiring Immediately!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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