Guest Service Agent

HHM Hospitality; Big Sky (MT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to provide exceptional service and support to guests. This role involves greeting and registering guests, managing reservations, and ensuring guest satisfaction through prompt responses to requests and complaints. The ideal candidate will have a strong customer service background and the ability to work in a fast-paced environment. With competitive wages and a range of benefits, this position offers a great opportunity for growth and development in the hospitality sector. Join a team that values excellence and service!

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off

401k with Company Match

Daily Pay

Free Basic Life Insurance

Access to TELUS Health 24/7

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness Programs

Educational and Professional Development Opportunities

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register, and service guests in a friendly manner.
• Resolve guest complaints and ensure overall guest satisfaction.
• Perform bookkeeping activities and monitor guest satisfaction scores.

Skills

Customer Service Experience

Knowledge of PMS Systems

Education

High School Diploma or Equivalent

Job description

Overview

Opportunity: Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer assistance with their needs.
• Register guests and assign rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using telephones or PMS system.
• Respond promptly to guest requests.
• Receive and resolve guest complaints, escalating to supervisor if necessary.
• Secure guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
• Practice safe work habits, wear protective equipment, and follow MSDS and OSHA standards.
• Assist in the breakfast area or with luggage during peak periods or staffing shortages.
• Ensure overall guest satisfaction.
• Perform other duties as assigned by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full-time and part-time roles
• Medical, Dental, and Vision insurance
• Paid Time Off
• 401k with Company Match
• Daily Pay
• Free Basic Life Insurance
• Access to TELUS Health 24/7
• Travel Discounts
• Commuter Transit and Parking Benefits
• Employee Assistance and Wellness Programs
• Educational and Professional Development opportunities
• Referral Bonus Program

Work Environment and Context

• Work schedule may vary and include holidays, weekends, and alternate shifts.
• Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship, or any other protected group.

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