Guest Service Agent

Legacy Ventures; Atlanta (TX); On-site; USD 18,184 - 25,898; Full time

Job summary

Legacy Ventures seeks a Guest Service Agent at Hotel Indigo Atlanta Downtown. You will greet guests, manage check-in/check-out, and assist with reservations while maintaining accurate records. A welcoming, professional presence is essential to deliver exceptional service.

Responsibilities include handling payments, providing local information, and ensuring a positive guest experience throughout the stay, following hotel standards and safety procedures.

Qualifications

• Experience in hospitality or front desk preferred.
• Strong communication and interpersonal skills.
• Ability to handle payments and reservations accurately.

Responsibilities

• Greet and register guests, assign rooms, and process payments.
• Handle reservations, calls, messages, and guest inquiries.
• Provide local area information and assist with dining, transportation, and tours.

Skills

Guest service

Communication

Reservations

Cash handling

Problem solving

Tools

PBX

Job description

Overview

Position: Guest Service Agent
Location: Hotel Indigo Atlanta Downtown (LHP Indigo1) - Atlanta, GA 30303
Position Type: Full Time
Salary Range: $16.00 Hourly
Category: Hospitality - Hotel

Summary

Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.

Key Responsibilities

• Greet and register guests, assign rooms, and process payments
• Handle reservations, incoming calls, messages, and guest inquiries
• Provide local area information and assist with dining, transportation, and tour arrangements
• Maintain accurate guest records and perform shift reports
• Ensure all guest requests are addressed promptly and courteously
• Promote hotel services using suggestive selling to maximize revenue
• Follow service standards, dress code, and safety procedures
• Assist with front desk operations, including PBX and reservationist duties as needed
• Create a welcoming environment through professional communication and attention to detail