Guest Security / Support Specialist 2 - Women's Guest Services

Nashville Rescue Mission; Nashville (TN); On-site; USD 22,000 - 27,000; Full time

Job summary

Nashville Rescue Mission is hiring a full-time Guest Security / Support Specialist to join our Women's Guest Services team. This role focuses on safety, building security, and assisting guests within the campus.

You will monitor cameras, conduct room checks, file incident reports, and communicate with staff. A high school diploma and at least one year of experience with homelessness are preferred; strong organizational and interpersonal skills are essential.

Qualifications

• High school diploma or equivalent preferred.
• One year working with those experiencing homelessness preferred.

Responsibilities

• Walks throughout the building checking for locked doors, bed checks, and address rule violations and unsafe or unsanitary conditions.
• Speak with guests to correct actions regarding rule violations.
• Evaluate emergency situations and handle them when the shift supervisor is not nearby.
• Write incident reports and inform the shift supervisor.
• Attend staff meetings as assigned by the Director.
• Follow policies regarding guest confidentiality and staff rules.

Education

High school diploma or equivalent

Experience with homelessness (1 year)

Job description

• Base Pay $16.15 - $19.33 / Hour
• Job Category Guest Services/Security
• Employee Type FT Non-Exempt

Hope Lives Here!

At Nashville Rescue Mission, you'll be empowered to influence and impact lives. Join our team today!

Nashville Rescue Mission is actively seeking a full-timeGuest Security / Support Specialist to join our Women's Guest Services team. Are you the right person?

Available Position:

You're alert and on guard.

Are you concerned about the safety and security of those around you? Are you always alert and paying attention to detail? This job requires the ability to stay focused and avoid distractions to ensure the safety of the area you oversee and protect.

You're calm and confident.

A person who doesn't get riled easy is a good candidate for this job. You must be able to handle disruptions or disputes that might arise keeping your temper in check and maintain control of the situation. The right person for this job can't react angrily or violently to those who cause disruptions.

You're a go-getter.

The ideal candidate for this position is willing to take the initiative and do whatever needs to be done to complete the task. You don't mind getting your hands dirty and pitching in to help.

You're strong in your faith.

Sharing the love of Jesus Christ is at the heart of this position. Your job is to communicate the Gospel and model Christian character. Are you prepared to share your testimony?

• Several times a shift, walks throughout the building checking for locked doors, performing bed checks, and appropriately dealing with any rule violations and unsafe or unsanitary conditions.
• Speaks with guests as needed to make corrections in action regarding rule violations.
• Evaluates emergency situations and handles them when the shift supervisor is not in the immediate area.
• Writes incident reports of any problem situations or incidents; informs shift supervisor.
• Attends staff meetings as assigned by the Director.
• Follows Mission policies regarding guest confidentiality and other staff rules designed to protect guests.
• Maintains order in the building.
• Answers incoming phone calls and direct accordingly.
• Monitors security cameras for Women's Campus.
• Allows access to those authorized to enter the building (staff, guests, program, Transitional House, volunteers, community service, and law officers).
• Monitors fire and burglar systems.
• Serves as a personal witness for Jesus Christ and shares the Gospel with guests.
• Regular attendance and punctuality are essential requirements of this position.

Other Duties:

• Performs searches as required.
• Performs other duties necessary as assigned by supervisor.

Requirements

• Excellent organizational and administrative skills are essential to job.
• Must be a team player and have positive and optimistic attitude.
• High school diploma or equivalent preferred and one year working with those experiencing homelessness.

Physical Factors:

Moderate reading and writing skills; typing/computer usage; proficient interpersonal relations and communication skills; ability to stand, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing 25 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.