Frontline Guest Security & Support Specialist

Jimmy Jazz; Nashville (TN); On-site; USD 22,000 - 26,000; Full time

Job summary

Nashville Rescue Mission is seeking a Guest Security / Support Specialist to join our Men's Guest Services team. You will guard entrances, monitor the Welcome Center, and ensure safety across internal and external zones while providing courteous guest assistance.

The role requires alertness, ability to handle disruptions calmly, and willingness to engage in faith-based outreach. Must meet high school or equivalent and have relevant security certifications as noted.

Qualifications

• Completion of high school (diploma or equivalent) preferred.
• Recognized security certifications and licenses are a major plus.
• Ability to move up to 25 pounds and stay calm under pressure.

Responsibilities

• Screens all guests entering walk-through metal detectors using pat-down procedures.
• Maintains order among guests and protects property, visitors, volunteers, and others within active zone rotation.
• Monitors security cameras in the monitor room and responds to requests for assistance or service calls.
• Occasionally supervises the Guest Volunteer Program in housekeeping or other internal tasks.
• Directs others in emergencies or dangerous situations and follows supervisor directions.

Skills

Attention to detail

Situational awareness

Communication skills

Conflict de-escalation

Two-way radio operation

CCTV monitoring

Education

High school diploma or equivalent

Security guard certification

Associates licensures

Driver's license

Crisis prevention training

First aid certification

CPR certification

Narcan training certification

Tools

Two-way radio (walkie-talkie)

CCTV monitoring

Job description

Nashville Rescue Mission is seeking a Guest Security / Support Specialist to join our Men's Guest Services team. You will guard entrances, monitor the Welcome Center, and ensure safety across internal and external zones while providing courteous guest assistance.

The role requires alertness, ability to handle disruptions calmly, and willingness to engage in faith-based outreach. Must meet high school or equivalent and have relevant security certifications as noted.