Guest Security & Customer Care Officer (24/7)

Wind Creek Montgomery; Montgomery (AL); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Wind Creek Montgomery is seeking a Security Officer I who will work across all shifts to safeguard guests, team members and visitors while patrolling the gaming floor and public areas. The role includes verifying IDs for under-30 patrons and serving as the first point of contact at entry points.

The position emphasizes strong customer service, incident reporting, and readiness to work nights, weekends, and holidays in a fast-paced hospitality environment.

Qualifikationen

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year law enforcement, military, or other security capacity- required
• OR One (1) year of experience in a front of the house position within WC- required
• AND successfully complete at a minimum of 80% pass rate basic Security Officer training program within sixty (60) days of employment- required
• Must be able to meet and maintain a departmental physical fitness standard- required; the security department may conduct a test that is comparable to the below requirements:
• Must be able to lift and carry up to 100 lbs for a distance of 300 feet within 120 seconds
• Must be able to climb 4 flights of stairs in 80 seconds
• Must be able to run 350 ft in 90 seconds
• Annually re-test for all physical requirements
• Must complete TIPS training and Title 31 training as required as a condition of employment
• Basic first aid, CPR and AED certification required within 60 days of employment
• Must successfully pass job interview, including a guest service audition and report writing exercise
• Must be able to stand and/or walk for entire shift
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment
• Must have a current State driver's license and an insurable driving record; for purposes of driving company vehicles-preferred

Aufgaben

• Identifies all under-age patrons seeking to enter any Wind Creek Hospitality facility by requiring valid identification for any patron that appears under the age of 30 years
• Walks the casino floor looking for under-age patrons
• Walks the casino floor looking for issues or problems requiring security attention
• Maintains focus and concentration in the face of distractions
• Follows and adheres to standardized operational procedures
• Controls alcoholic beverages and ensures that alcohol does not leave the property
• Exhibits enthusiasm and provides a warm welcome to patrons entering or leaving the building; Outgoing, friendly, helpful personality and a positive attitude- as to uphold WCH Values
• Prepares written reports to document incidents
• Transports guests in company vehicles
• Other duties & responsibilities as assigned

Jobbeschreibung

Wind Creek Montgomery is seeking a Security Officer I who will work across all shifts to safeguard guests, team members and visitors while patrolling the gaming floor and public areas. The role includes verifying IDs for under-30 patrons and serving as the first point of contact at entry points.

The position emphasizes strong customer service, incident reporting, and readiness to work nights, weekends, and holidays in a fast-paced hospitality environment.