Guest Safety & Service Ambassador

Orlando Science Center, Inc.; Orlando (FL); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Orlando Science Center, Inc. in Orlando, FL, seeks a Public Safety Associate to provide superior customer service while maintaining a safe and secure environment for guests and team members during operating hours.

The role requires being on the floor 90% of shifts and supporting emergency response, incident reporting, and crowd management. Responsibilities include opening/closing the facility, conducting walkthroughs, and coordinating with security and facility staff.

Qualifikationen

• Education: High School diploma or equivalent.
• Experience in customer service required.
• First Aid, CPR and AED certifications preferred.

Aufgaben

• Provide superior customer service while maintaining a safe and secure environment for guests and team members.
• Open and close the facility per established procedures.
• Conduct walkthroughs of the facility, parking garage and building exterior; report needs or concerns.
• Respond to radio, cell, or landline requests promptly.
• Document shift activities and incident reports in the logbook; prepare incident reports as needed.
• Assist in emergency first aid, CPR, AED, and fire evacuations; coordinate with authorities as needed.
• Monitor crowd density and assist with crowd management.
• Support facilities-related tasks and after-hours emergencies as required.

Kenntnisse

Customer service

Security awareness

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Orlando Science Center, Inc. in Orlando, FL, seeks a Public Safety Associate to provide superior customer service while maintaining a safe and secure environment for guests and team members during operating hours.

The role requires being on the floor 90% of shifts and supporting emergency response, incident reporting, and crowd management. Responsibilities include opening/closing the facility, conducting walkthroughs, and coordinating with security and facility staff.