Guest Safety & Service Advocate

Hollywood Casino Perryville; Perryville (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

Hollywood Casino Perryville, located in Perryville, MD, is seeking a security professional to provide superior guest service and maintain safety across the property. The role requires vigilant patrols, quick conflict response, and collaboration with casino teams to ensure a welcoming yet secure experience for patrons and staff.

Candidates should be comfortable with crowds, loud environments, and potential exposure to smoke, while upholding standards for guest interaction and incident handling.

Qualifications

• High school diploma or equivalent.
• Effective communication (written and verbal).
• Previous customer service experience.
• Able to handle stressful situations dealing with the general public.
• Ability to operate company motor vehicles.

Responsibilities

• Provide superior service to guests.
• Seek opportunities to be of service.
• Maintain highly visible patrols to ensure a safe gaming experience.
• Support other departments to better serve guests.
• Promote property promotions and events.
• Maintain public order and enforce safety rules.
• Protect property and assets.
• Investigate disturbances in hotel, casino, or racing areas.
• Create fun and excitement with customers.

Skills

Effective communication

Customer service

Stress handling

Dealing with difficult customers

Patrolling and safety enforcement

Education

High school diploma or equivalent

Job description

Hollywood Casino Perryville, located in Perryville, MD, is seeking a security professional to provide superior guest service and maintain safety across the property. The role requires vigilant patrols, quick conflict response, and collaboration with casino teams to ensure a welcoming yet secure experience for patrons and staff.

Candidates should be comfortable with crowds, loud environments, and potential exposure to smoke, while upholding standards for guest interaction and incident handling.