Guest Safety & Security Specialist

Lakeside Hotel Casino; Osceola (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid rest and meal breaks

Paid Time Off (PTO)

Paid Holidays

Medical, Dental, Vision benefits

401(k) with company match

Life Insurance

Job summary

Lakeside Hotel Casino is seeking a Security Officer to maintain a safe and welcoming environment for guests and team members on the property. You will patrol the casino floor and surrounding areas, respond to incidents with professionalism, and assist with investigations when needed.

Ideal candidates will stay calm under pressure, uphold confidentiality, and be on their feet throughout shifts while delivering outstanding guest service in a dynamic casino setting.

Qualifications

• Ability to stay calm and make sound decisions in fast-paced situations.
• High level of integrity and respect for confidentiality.
• Willingness to be active and on your feet throughout your shift.
• Team-oriented mindset with a commitment to guest service.
• Professional appearance.

Responsibilities

• Provide a visible and professional security presence across the property.
• Patrol the premises and monitor for safety, security, and compliance.
• Respond to incidents and emergencies with professionalism and urgency.
• Escort guests, employees, and sensitive assets (cash, keys, gaming items).
• Deliver exceptional customer service while maintaining a secure environment.

Skills

Calm under pressure

Integrity

Confidentiality

Team player

Professional appearance

Customer service

Education

High school diploma or equivalent

Job description

Lakeside Hotel Casino is seeking a Security Officer to maintain a safe and welcoming environment for guests and team members on the property. You will patrol the casino floor and surrounding areas, respond to incidents with professionalism, and assist with investigations when needed.

Ideal candidates will stay calm under pressure, uphold confidentiality, and be on their feet throughout shifts while delivering outstanding guest service in a dynamic casino setting.