Guest Safety & Security Specialist

Hyatt Hotels Corporation; New Orleans (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Career Growth

Medical benefits after 30 days

Referral bonuses

Free room nights

Paid time off

Healthcare FSA

401(k) with match

Employee assistance program

Job summary

Hyatt Regency New Orleans is seeking a Security Officer to maintain safety for guests and colleagues on property. You will patrol the hotel, respond to incidents, document activity, assist guests, and monitor surveillance to ensure secure operations.

The role emphasizes professionalism, guest service, and collaboration with leadership and authorities. The position supports a welcoming environment, with benefits and growth opportunities within the Hyatt network.

Qualifications

• Experience in security field preferred.
• Ability to stay calm and observant in high-pressure situations.
• Excellent communication and guest service focus.

Responsibilities

• Patrol hotel property to ensure safety of guests, colleagues, and assets.
• Respond promptly to incidents, emergencies, and security concerns.
• Document and report all security-related activity accurately and thoroughly.
• Assist guests and team members with directions, escorts, and safety needs.
• Monitor surveillance systems and access points to maintain secure operations.
• Collaborate with hotel leadership and local authorities when necessary.
• Enforce hotel policies and procedures with professionalism and fairness.

Skills

Calm under pressure

Strong communication

Guest service mindset

Security experience

Job description

Hyatt Regency New Orleans is seeking a Security Officer to maintain safety for guests and colleagues on property. You will patrol the hotel, respond to incidents, document activity, assist guests, and monitor surveillance to ensure secure operations.

The role emphasizes professionalism, guest service, and collaboration with leadership and authorities. The position supports a welcoming environment, with benefits and growth opportunities within the Hyatt network.