Security Officer-

Hyatt Hotels Corporation; New Orleans (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Career Growth

Medical benefits after 30 days

Referral bonuses

Free room nights

Paid time off

Healthcare FSA

401(k) with match

Employee assistance program

Job summary

Hyatt Regency New Orleans is seeking a Security Officer to maintain safety for guests and colleagues on property. You will patrol the hotel, respond to incidents, document activity, assist guests, and monitor surveillance to ensure secure operations.

The role emphasizes professionalism, guest service, and collaboration with leadership and authorities. The position supports a welcoming environment, with benefits and growth opportunities within the Hyatt network.

Qualifications

• Experience in security field preferred.
• Ability to stay calm and observant in high-pressure situations.
• Excellent communication and guest service focus.

Responsibilities

• Patrol hotel property to ensure safety of guests, colleagues, and assets.
• Respond promptly to incidents, emergencies, and security concerns.
• Document and report all security-related activity accurately and thoroughly.
• Assist guests and team members with directions, escorts, and safety needs.
• Monitor surveillance systems and access points to maintain secure operations.
• Collaborate with hotel leadership and local authorities when necessary.
• Enforce hotel policies and procedures with professionalism and fairness.

Skills

Calm under pressure

Strong communication

Guest service mindset

Security experience

Job description

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\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

Join a team dedicated to creating a safe, welcoming, and secure environment for guests and colleagues in one of New Orleans' premier hotels. As a Security Officer at the Hyatt Regency New Orleans, you’ll play a vital role in maintaining the safety and well-being of everyone on property. Located in the heart of downtown and steps from the Superdome, our hotel hosts major conventions, events, and travelers from around the world — making our security team essential to delivering peace of mind and exceptional hospitality. If you’re attentive, calm under pressure, and driven to protect and serve, this role offers the opportunity to make a meaningful impact every day.

What You’ll Do

• Patrol hotel property to ensure the safety of guests, colleagues, and assets
• Respond promptly to incidents, emergencies, and security concerns
• Document and report all security-related activity accurately and thoroughly
• Assist guests and team members with directions, escorts, and general safety needs
• Monitor surveillance systems and access points to maintain secure operations
• Collaborate with hotel leadership and local authorities when necessary
• Enforce hotel policies and procedures with professionalism and fairness
• Uphold the welcoming and guest-focused environment that defines the Hyatt Regency New Orleans

At Hyatt, We Care for People So They Can Be Their Best

As part of the Hyatt Regency New Orleans, you’ll enjoy a comprehensive benefits package designed to support your well-being, growth, and future:

• Career Growth and Advancement – Hyatt promotes from within and offers training, skills development & career mobility
• Affordable Benefits after 30 days – Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
• Referral Bonuses up to $500 – For bringing new members to our team
• Free and Discounted Room Nights at Hyatt Hotels worldwide
• Paid Time Off – Holiday pay, new child leave, and personal days
• Healthcare FSA – Save money for medical expenses
• Financial Perks – 401(k) with company match & discounted employee stock purchase plan
• Employee Assistance Program – 24/7 emotional support, legal guidance, personal & financial resources
• Retail Discounts – Headspace, Apple, AT\\&T, Verizon, and more

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Qualifications

What We’re Looking For

• Ability to remain calm, observant, and professional in high-pressure situations
• Strong communication skills and a guest-service mindset
• Experience in security field preferred
• Ability to walk, stand, and patrol for extended periods
• Availability to work a variety of shifts, including nights, weekends, and holidays
• A commitment to maintaining a safe and positive environment for all

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