Guest-First Security Officer: Elevate Safety & Hospitality

Hilton; New Orleans (LA); On-site; USD 22,000 - 30,000; Full time

Job summary

Hilton is seeking a Security Officer to help ensure guest safety and a welcoming environment across our New Orleans properties. You’ll patrol, monitor premises, respond to incidents, and work with hotel teams to protect people and property while upholding the brand’s hospitality standards.

The role requires vigilance, professionalism, and clear incident reporting, with strong communication and guest service skills essential for success.

Qualifications

• Previous security experience is preferred.
• Strong guest service and communication skills are essential.
• Ability to document and report incidents clearly and accurately.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
• Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
• Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
• Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency

Skills

Guest services

Security awareness

Attention to detail

Communication

Incident reporting

Job description

Hilton is seeking a Security Officer to help ensure guest safety and a welcoming environment across our New Orleans properties. You’ll patrol, monitor premises, respond to incidents, and work with hotel teams to protect people and property while upholding the brand’s hospitality standards.

The role requires vigilance, professionalism, and clear incident reporting, with strong communication and guest service skills essential for success.