Guest Safety & Security Specialist

Accor; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Accor’s SLS LUX Brickell is seeking a Security Agent to maintain a safe, secure environment for guests and staff. You will patrol premises, monitor access, and respond to emergencies while upholding the brand’s service standards.

The role emphasizes watchfulness, clear reporting, and the ability to communicate effectively in English. Some shifts may involve outdoor patrols and rapid response in a luxury hotel setting.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years in a public-contact role, preferably in an upscale or lifestyle-brand hotel.
• Proven experience as security officer or guard.
• Knowledge of safety and public security guidelines.
• Familiarity with report writing.
• Excellent surveillance and observation skills.
• Strong communication and English proficiency.
• Ability to work independently and in teams.

Responsibilities

• Monitor and patrol assigned areas to provide a safe environment for guests and employees.
• Report security issues to the Director of Security and document incidents.
• Prevent losses by reporting irregularities and restraining trespassers as needed.
• Respond to emergencies and prepare written reports.
• Operate alarm systems and CCTV and perform first aid or CPR if required.
• Provide excellent customer service and adhere to company standards.

Skills

Security awareness

Customer service

Communication skills

Observation skills

Multitasking

Teamwork

Stamina (standing/walking)

Education

High School Diploma or equivalent

Job description

Accor’s SLS LUX Brickell is seeking a Security Agent to maintain a safe, secure environment for guests and staff. You will patrol premises, monitor access, and respond to emergencies while upholding the brand’s service standards.

The role emphasizes watchfulness, clear reporting, and the ability to communicate effectively in English. Some shifts may involve outdoor patrols and rapid response in a luxury hotel setting.