Guest Safety & Security Lead

Hard Rock Hotel & Casino Biloxi; Biloxi (MS); On-site; USD 17,909,000 - 27,552,000; Full time

Job summary

Hard Rock Hotel & Casino Biloxi is seeking a Security Officer to protect guests, employees, and property. You will escort and observe individuals, report incidents, and assist in emergencies while upholding service standards.

Responsibilities include enforcing age verification for 21+ patrons, maintaining access controls, and supporting gaming table openings/closings. A high school diploma and MS Gaming License preferred. Flexible schedule and ability to work in a smoky environment are required.

Qualifications

• Must project a professional image and maintain high energy.
• Excellent non-verbal communication and the ability to communicate clearly with guests and team members.
• Demonstrates tact, professionalism, and customer service under pressure.
• Ability to follow instructions and maintain composure in a fast-paced environment.
• Must be able to work a flexible schedule and stand for extended periods (8 hours).
• Ability to lift/move up to 50 pounds and operate in a smoky environment.
• Comfort with wearing radio earpieces and adhering to memos/regulations.

Responsibilities

• Assist with written reports on security incidents involving guests, employees, and property.
• Escort and observe guests and staff to ensure safety.
• Identify hazards and report for resolution.
• Serve as dispatcher during emergencies and coordinate solutions.
• Inform outside agencies of unusual/suspicious activity.
• Operate company vehicles as directed and transport monies securely.
• Assist in opening/closing gaming tables and maintain access controls.
• Support guest service and uphold Hard Rock values.
• Attend departmental meetings and communicate information across departments.
• Request IDs from individuals under 21 to ensure gaming compliance.

Skills

Professional image

High energy

Non-verbal communication

Team communication

Tact & professionalism

Stress management

Flexible schedule

Clear communication

Physical ability 50 lbs

Work in smoky environment

Radio earpieces

Stand for 8 hours

Reading & math basics

Education

High School or better

Job description

Hard Rock Hotel & Casino Biloxi is seeking a Security Officer to protect guests, employees, and property. You will escort and observe individuals, report incidents, and assist in emergencies while upholding service standards.

Responsibilities include enforcing age verification for 21+ patrons, maintaining access controls, and supporting gaming table openings/closings. A high school diploma and MS Gaming License preferred. Flexible schedule and ability to work in a smoky environment are required.