Guest Safety & Rapid-Response Security Officer

Treasure Island Hotel & Casino; Nevada (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

The role requires calm, professional conduct under pressure, plus the ability to detain when necessary; prior security or military exposure is preferred.

Qualifications

• At least one year customer service experience required.
• Previous Security and/or Military experience preferred.
• Must complete training during probation period: CPR – Cardiopulmonary Resuscitation, AED – Automated External Defibrillation, First Aid, Oxygen Administration, MDTS – handcuffing/control and restraint training.
• Training needs to be maintained throughout employment.
• Proficiency with Security iTrak, photos, scanner, and report paperwork; Digital video system including video review, exporting video and printing photos.
• Dispatching multiple Security members and multiple calls; strong ability to manage high stress situations.

Responsibilities

• Patrol any and all areas of the property to greet guests and handle issues.
• Escort guests and employees as necessary.
• Operate a two-way radio to communicate with the Control Room and other Security staff.
• Resolve complaints and issues involving both guests and employees.
• Monitor access to restricted areas.
• Provide assistance to disabled or impaired individuals including those in wheelchairs.
• Remove and carry drop boxes from gaming tables.
• Monitor access to guest rooms by checking room keys at the elevator lobby.
• Operate company vehicles to respond to incidents and maintain security on and off property.
• Provide CPR and AED when emergencies arise.
• Use a computer to complete incident reports (guest accidents, property damage, theft).
• Work in high pace, high stress areas and make split-second decisions.
• Assist in fire situations and evacuations.
• Engage violators and, if necessary, detain/arrest.

Skills

Customer service

De-escalation

Decision making

Communication

Education

Security or Military experience preferred

Tools

CPR

AED

First Aid

Oxygen Administration

MDTS training

Security iTrak

Digital video system

Video export/printing

Report writing

Job description

The role requires calm, professional conduct under pressure, plus the ability to detain when necessary; prior security or military exposure is preferred.