Guest Safety Officer (PT)

PENN Entertainment; Perryville (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their dynamic team in the entertainment sector. This role focuses on delivering exceptional service to guests while ensuring a safe and enjoyable environment. You will engage with a diverse clientele, promote exciting events, and actively patrol the premises to maintain order. With a commitment to employee growth and a supportive work culture, this position offers a unique opportunity to thrive in a fast-paced atmosphere. If you're passionate about customer service and enjoy a lively work environment, this could be the perfect fit for you.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• High school diploma required with strong communication skills.
• Previous customer service experience is essential.

Responsibilities

• Provide superior service to guests and maintain safety.
• Promote property events and enforce safety rules.

Skills

Effective communication

Customer service experience

Stress management

Multitasking

Problem identification and response

Education

High school diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• This position is responsible for providing superior service to our guests
• Must seek out opportunities to be of service
• Maintain highly visible patrols to ensure a safe gaming experience
• Assure quality support to other departments so that they may serve guests more effectively
• Promote the property promotions and events
• Maintain public order and enforce safety rules
• Protect property and assets
• Investigate disturbances in the hotel, casino, or racing areas
• Create fun and excitement with the customer

BRING US YOUR BEST.

QUALIFICATIONS:

• High school diploma or equivalent
• Effective communication (written and verbal)
• Previous customer service experience
• Able to handle stressful situations dealing with the general public
• Ability to work in an environment, which may be noisy and/or have excessive cigarette smoke
• Need tact when dealing with difficult customers
• Run on level surfaces, as well as, up and down stairs
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
• Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
• Ability to multitask as required (security officers cover a wide variety of different posts and work with all departments)
• Required to initiate positive interactions with guests and employees
• Actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships
• The ability to operate company motor vehicles
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$16.00 per hour