Rooms Controller (Full Time)

Loews Hotels & Co; Tucson (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

Loews Ventana Canyon Resort in Tucson seeks a detail-oriented Rooms Controller to manage daily room assignments, align with Front Desk, Housekeeping, and Engineering for timely readiness, and handle VIP and group blocks.

You will monitor reservations, resolve duplicates, update statuses, and support high-traffic periods with calm, decisive communication. Experience in hotel front office systems and strong multitasking are essential for success.

Qualifications

• Highly organized and detail-oriented teamwork.
• Excellent written and verbal communication skills.
• Ability to multitask and manage time-sensitive responsibilities.

Responsibilities

• Oversee daily room assignments for arrivals, VIPs, special requests, and returning guests.
• Coordinate with Front Desk, Housekeeping, and Engineering for timely room readiness.
• Review duplicates, no-shows, and due-outs; update statuses and reports.
• Monitor room statuses and amenity requests; ensure accurate billing.
• Assist during high-traffic periods and support guest service teams.

Skills

Organization

Communication

Multitasking

Tools

Opera PMS

Delphi PMS

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson's Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks & moreComplimentary meals in Team Member Café while workingGolf discount at The Lodge at Ventana CanyonCommunity volunteer opportunitiesBenefits are subject to eligibility and may vary by positionWhat We're Looking For:A detail-oriented Rooms Controller responsible for managing room assignments, coordinating guest preferences, and supporting front office operations. You'll serve as the connection point between departments to ensure a seamless and personalized guest experience.Who You Are:Highly organized and efficient, with a sharp attention to detailService-oriented and proactive in identifying and solving problemsAble to work both independently and within teams, effectively managing multiple prioritiesExcellent communicator, skilled at collaborating across departmentsStays calm under pressure, with strong decision-making abilitiesVeterans and military spouses are encouraged to applyWhat You Will Do:Oversee daily room assignments for all guest arrivals, VIPs, special requests, and returning guestsCoordinate closely with Front Desk, Housekeeping, and Engineering to ensure timely room readinessPre-block VIP and special request rooms using arrival reports and group informationReview and resolve duplicate reservations, no-shows, and due-outs dailyMonitor and update Out-of-Order and Out-of-Service room statusesTrack and process amenity requests (rollaways, microwaves, cribs, etc.) and ensure accurate billingMonitor all master accounts for proper check-in, check-out, and extension as requiredEnsure all room changes are processed and communicated accurately to the appropriate departmentsAssist Front Desk during high-traffic periods and provide guest service support as neededPrepare and distribute daily reports including occupancy, arrivals, departures, and group statusForecast room availability up to three days in advance and help manage overbooking riskCommunicate all guest preferences, special services, and group requirements clearly to operations teamsAssist with remote or group check-ins, rooming lists, and special block arrangementsMaintain a clean and organized back office and ensure readiness of suppliesMaintain regular and reliable attendance in alignment with company standards and operational needsEmbrace flexibility by performing other duties as assigned to support team and organizational goalsOther Responsibilities:Regular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all mandatory training sessions and meetingsPerform other duties as assignedRegularly lift up to 40 pounds, reach, bend, crouch, kneel, push, pull, and walkStand for extended periods during shiftsYour Qualifications Include:Minimum of 1 year of front office or reservations experience in a hotel environmentFamiliarity with hotel property management systems (e.g., Opera, Delphi, or similar)Strong written and verbal communication skillsAbility to multitask and manage time-sensitive responsibilitiesFlexible availability, including weekends and holidaysLoews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.