Rooms Controller (Full Time)

Loews Hotels, LLC.; Tucson (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid Sick Days, Vacation, Holidays

Bereavement

Pet Bereavement

Training & Development opportunities

Tuition Reimbursement

Pet Insurance

Team Member Hotel Rates

Complimentary meals in Team Member Caf

Golf discount

Community volunteer opportunities

Other discounts

Job summary

Loews Ventana Canyon Resort in Tucson, AZ, is seeking a detail-oriented Rooms Controller to manage daily room assignments, coordinate guest preferences, and support front office operations. You will serve as the connection point between departments to ensure a seamless, personalized guest experience.

Ideal candidates have at least 1 year of front office or reservations experience, familiarity with Opera or Delphi PMS, strong communication skills, and the ability to multitask in a fast-paced

Qualifications

• Minimum of 1 year of front office or reservations experience in a hotel environment.
• Familiarity with hotel property management systems (e.g., Opera, Delphi, or similar).
• Strong written and verbal communication skills.
• Ability to multitask and manage time-sensitive responsibilities.
• Flexible availability, including weekends and holidays.

Responsibilities

• Oversee daily room assignments for all guest arrivals, VIPs, special requests, and returning guests.
• Coordinate closely with Front Desk, Housekeeping, and Engineering to ensure timely room readiness.
• Pre-block VIP and special request rooms using arrival reports and group information.
• Review and resolve duplicate reservations, no-shows, and due-outs daily.
• Monitor and update Out-of-Order and Out-of-Service room statuses.
• Track and process amenity requests (rollaways, microwaves, cribs, etc.) and ensure accurate billing.
• Monitor all master accounts for proper check-in, check-out, and extension as required.
• Ensure all room changes are processed and communicated accurately to the appropriate departments.
• Assist Front Desk during high-traffic periods and provide guest service support as needed.
• Prepare and distribute daily reports including occupancy, arrivals, departures, and group status.
• Forecast room availability up to three days in advance and help manage overbooking risk.
• Communicate all guest preferences, special services, and group requirements clearly to operations teams.
• Assist with remote or group check-ins, rooming lists, and special block arrangements.
• Maintain a clean and organized back office and ensure readiness of supplies.

Skills

Room management

Guest service

Communication

Multitasking

Problem solving

Tools

Opera PMS

Delphi PMS

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson's Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary meals in Team Member Cafe while working
• Golf discount at The Lodge at Ventana Canyon
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A detail-oriented Rooms Controller responsible for managing room assignments, coordinating guest preferences, and supporting front office operations. You'll serve as the connection point between departments to ensure a seamless and personalized guest experience.

Who You Are

• Highly organized and efficient, with a sharp attention to detail
• Service-oriented and proactive in identifying and solving problems
• Able to work both independently and within teams, effectively managing multiple priorities
• Excellent communicator, skilled at collaborating across departments
• Stays calm under pressure, with strong decision-making abilities
• Veterans and military spouses are encouraged to apply

What You Will Do

• Oversee daily room assignments for all guest arrivals, VIPs, special requests, and returning guests
• Coordinate closely with Front Desk, Housekeeping, and Engineering to ensure timely room readiness
• Pre-block VIP and special request rooms using arrival reports and group information
• Review and resolve duplicate reservations, no-shows, and due-outs daily
• Monitor and update Out-of-Order and Out-of-Service room statuses
• Track and process amenity requests (rollaways, microwaves, cribs, etc.) and ensure accurate billing
• Monitor all master accounts for proper check-in, check-out, and extension as required
• Ensure all room changes are processed and communicated accurately to the appropriate departments
• Assist Front Desk during high-traffic periods and provide guest service support as needed
• Prepare and distribute daily reports including occupancy, arrivals, departures, and group status
• Forecast room availability up to three days in advance and help manage overbooking risk
• Communicate all guest preferences, special services, and group requirements clearly to operations teams
• Assist with remote or group check-ins, rooming lists, and special block arrangements
• Maintain a clean and organized back office and ensure readiness of supplies
• Maintain regular and reliable attendance in alignment with company standards and operational needs
• Embrace flexibility by performing other duties as assigned to support team and organizational goals

Other Responsibilities

• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned
• Regularly lift up to 40 pounds, reach, bend, crouch, kneel, push, pull, and walk
• Stand for extended periods during shifts

Your Qualifications Include

• Minimum of 1 year of front office or reservations experience in a hotel environment
• Familiarity with hotel property management systems (e.g., Opera, Delphi, or similar)
• Strong written and verbal communication skills
• Ability to multitask and manage time-sensitive responsibilities
• Flexible availability, including weekends and holidays