Guest Room Service Concierge

Auro Hotels Management; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Auro Hotels Management in Orlando, FL is seeking a friendly Room Service Server to deliver food and beverages to guests, ensuring timely, accurate service and guest satisfaction.

Responsibilities include setting up trays, coordinating with the kitchen, delivering orders, assisting with clearing tables, and maintaining service standards and etiquette. A high school diploma is required, and employment is subject to background screening.

Qualifications

• High school diploma or equivalent required.
• Previous hotel or food service experience preferred.
• Knowledge of food and beverage service standards.

Responsibilities

• Set up room service trays and tables in anticipation of orders.
• Retrieve check and coordinate with kitchen; ensure order completeness.
• Deliver orders via trays or carts, presenting the check with a friendly manner.
• Assist with removing trays and returning them to designated areas.
• Prepare complimentary fruit baskets or amenities for guest rooms.
• Maintain knowledge of menu items, service standards, and guest etiquette.
• Operate beverage equipment and prepare drinks as needed.
• Perform side work and general cleaning as assigned.

Skills

Guest service

Food and beverage knowledge

Etiquette

Order accuracy

Teamwork

Education

High school diploma

Job description

The purpose of the Room Service Server is to deliver and serve food and/or beverage items in a friendly, courteous and timely manner resulting in guest satisfaction.

Essential Job Functions

• Set up room service trays and tables in anticipation of incoming orders.
• Retrieve check from order taker and place order with kitchen. When picking up, be certain that order is complete, i.e., all food, beverages, alcoholic beverages, and all condiments.
• Carry trays or push wheeled carts to deliver room service orders to guests in a friendly and courteous manner to ensure guest satisfaction. After set up, present check.
• Assist bus persons in removing trays and tables from guest floors and returning them to designated locations.
• Prepare complimentary fruit baskets or amenities and deliver to guest rooms.
• Have knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Remember, recite and promote the variety of menu items.
• Operate beverage and toasting equipment.
• Prepare drinks as required to fulfill orders.
• Perform all assigned side work to include replenishing condiments and restocking side stands.
• Perform any general cleaning tasks as assigned by supervisor.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience required.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Location(s)

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About Auro Hotels

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Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

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