F&B Operations & Guest Experience Manager

Auro Hotels Management; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Auro Hotels is seeking a Food & Beverage Manager to lead our restaurant and related venues, ensuring guest expectations are met or exceeded. You will coordinate with culinary and service teams, oversee beverage program, and manage daily operations to achieve exceptional service and profitability.

The ideal candidate will have strong leadership in a fast-paced environment, knowledge of menus and wine, and the ability to forecast labor and costs while upholding service standards.

Qualifications

• High school diploma or equivalent; English fluency required.
• Background check and substance abuse screening prior to any offers of employment.

Responsibilities

• Ensure restaurant operations run efficiently and on schedule.
• Coordinate with Chef and kitchen staff; monitor menu timing and item preparation.
• Maintain knowledge of the menu, wine list, and bar; be prepared to answer guest questions.
• Monitor guest service and respond to requests; manage floors and seating as needed.
• Prepare weekly work schedules and control labor costs for the department.
• Oversee beverage costs and cost controls; ensure proper cash handling.
• Complete opening/closing duties and close server paperwork; manage bank and POS accuracy.

Skills

Customer service

Team leadership

Problem solving

Communication

Education

High school diploma

Tools

POS System

E-time

Job description

The purpose of the Food & Beverage Manager is to assure the overall success of the restaurant (and accompanying venues in or near the restaurant) by meeting or exceeding the guest expectation for service.

Essential Job Functions

• Must be able to work in a fast paced and customer service-oriented environment; to perform duties under pressure and meet deadlines in a timely manner; to work as a part of a team as well as complete assignments independently; to take instructions from General Manager; to exercise problem solving skills and to interact with co‐workers, General Manager, guests and the public in a professional and pleasant manner.
• Maintains communication with Chef. Understands menu prior to opening and is aware of changes during service. Understands timing of various items.
• Be knowledgeable of all menu items, garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.
• Be knowledgeable of the wine list, cocktails and bar including wine selections
• Check food before serving it to the guest to ascertain that appearance, temperature and portions are correct.
• Controls operation of his/her restaurant. Insures proper execution of service between team members. Observe diners to respond to any additional requests. Manage the restaurant in an efficient timely manner. Responsible for printing new menus when needed.
• Must complete opening/closing duties. Close server’s paperwork at the end of the shift. Responsible for his/her bank. All completed paperwork given to Night Audit. Responsible for insuring that checks are closed to correct account.
• Accountable for the beverage cost of the restaurant.
• Awareness of hotel functions and special events. Manager on Duty Responsibilities as necessary.
• Knowledgeable on computer terminal, POS System, E‐time. Responsible for forecasting.
• Must help servers when help is needed, by bussing tables, serving food, opening wine, etc.
• Responsible for preparing weekly work schedule and controlling labor cost for department.
• Completing Weekly associate tip reporting.
• Responsible for maintaining guest relations charge log.

Experience/Education

High school diploma or general education degree, or equivalent combination of education and experience preferred. Must be able to speak, read, and understand English.

AuroHotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to a background and substance abuse screening prior to any offers of employment.

Location(s)

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About Auro Hotels

Hotel Porftolio

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Leadership Team

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Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

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