Guest Room Experience Specialist Flexible Shifts

The Condado Collection; San Juan (PR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Employer Contribution to 401(k)

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Holidays

Job summary

The Condado Collection is seeking a dedicated Housekeeping professional to maintain pristine guest rooms and support daily hotel operations at The Condado Ocean Club in Puerto Rico.

As a valued team member, you will follow safety and quality standards, assist guests with requests, and collaborate with colleagues to deliver an authentic hospitality experience. Bilingual English and Spanish skills are preferred, with weekend/holiday availability often required.

Qualifications

• Hospitality oriented mindset and service focus.
• Ability to bend, squat, stretch, and lift up to 50 pounds.
• Demonstrated ability to handle difficult situations calmly.
• Ability to work quickly and efficiently under pressure.
• Willingness to perform basic cleaning duties.
• Flexibility to work various shifts, including weekends and holidays.
• Good communication skills in Spanish and English.

Responsibilities

• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Clean and organize guest rooms according to standards using the correct chemicals.
• Participate in daily staff meetings, pick up room reports and keys to assigned areas.
• Follow all protocols to enter a room.
• Maintenance and cleanliness of all equipment used by him/her.
• Anticipate and communicate replenishment needs.
• Knowledgeable in the steps of room service, including setting up amenities and other related tasks.
• Ensure adherence to quality expectations and standards.
• Knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events.
• Perform other reasonable job duties as requested by supervisors.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the Director of Housekeeping.
• Complete safety training and certifications.
• Develop and maintain positive working relationships with others, support the team to reach common goals.
• Perform other reasonable job duties as requested by the supervisor.

Skills

Hospitality oriented

Lifts up to 50 pounds

Dealing with difficult situations

Work under pressure

Cleaning duties

Flexible shifts

Bilingual English/Spanish

Job description

The Condado Collection is seeking a dedicated Housekeeping professional to maintain pristine guest rooms and support daily hotel operations at The Condado Ocean Club in Puerto Rico.

As a valued team member, you will follow safety and quality standards, assist guests with requests, and collaborate with colleagues to deliver an authentic hospitality experience. Bilingual English and Spanish skills are preferred, with weekend/holiday availability often required.