Guest Room Experience Specialist

Extended Stay America; Des Plaines (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Extended Stay America is seeking a Housekeeper to clean guest rooms per company standards in Des Plaines, IL. The role emphasizes guest experience, adherence to procedures, and proper handling of supplies. Training through Extended Stay University ensures consistent safety and service quality.

You will respond to guest requests when possible and assist with maintenance and housekeeping tasks across hotel areas, maintaining cleanliness and organization daily.

Qualifications

• Understand instructions, policies and guidelines.
• Follow guidelines and meet time objectives.
• Apply good judgment at all times.

Responsibilities

• Clean assigned guest rooms to company standards.
• Maintain housekeeping carts, rooms, and laundry areas.
• Stock carts and supply rooms as directed.
• Report maintenance issues and left guest property to front desk.
• Assist guests and provide accommodations when possible.
• Adhere to safety and security policies and complete training.

Skills

Guest service

Communication

Time management

Policy adherence

Job description

Extended Stay America is seeking a Housekeeper to clean guest rooms per company standards in Des Plaines, IL. The role emphasizes guest experience, adherence to procedures, and proper handling of supplies. Training through Extended Stay University ensures consistent safety and service quality.

You will respond to guest requests when possible and assist with maintenance and housekeeping tasks across hotel areas, maintaining cleanliness and organization daily.